Frequently Asked Questions
Everything you need to know about shopping with Matchbox Gifts.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Can I include a personalized gift message?
Yes! You can add a custom message at checkout. We will print your note on a high-quality gift card and include it inside the package at no extra cost.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
At Matchbox Gifts, we prioritize sustainability and fair labor. We partner with artisans and suppliers who meet our strict standards for quality and ethical production.